FAQ


WHEN WILL YOU SHIP MY ITEMS?

- All items are subject to a handling period before they are dispatched.
- 99% of orders leave our warehouses within 3-5 business days of payment.
- We will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEMS?

T-Shirts and apparel items should be received within 1-2 weeks
of your order date. This may be a little longer for international delivery.
For other specialty and giveaway items, such as those in our Beauty & Health and Art Supply collections, please allow up to 5 weeks delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in North America, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be 
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries. If you have any other questions, please email our customer service team at love@shirefire.com or call us at +1-646-389-8089 and we will take care of you.

WHERE DO I TRACK MY ORDERS?

Most tracking can be found using USPS.com. If your order is going to Canada, please note: once your package crosses the Canadian border, your tracking will be found on CanadaPost.ca and will no longer be found on USPS.com. 

RETURNS

If you wish to receive an exchange or refund, please return your product by emailing us at love@shirefire.com.

*Customers will have to cover their own shipping cost, with tracking included.
**For damaged goods, please contact customer support with a picture of the damaged item to get a replacement.